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  • Step 1: Turn on Emails
  • Step 2: Configure URL

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  1. How-to's
  2. Cancellations/Payment Failures

Configure Dunning Emails

PreviousSet up Cancellation FeedbackNextAutomated emails

Last updated 4 years ago

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Stripe can be configured to send emails to your customers when a failed payment goes through. On this email there is a link for the customers to update their payment information. This link can be set to the page where you have the Billflow Subscription Management Portal, and from there they will be able to update their payment details. Follow the steps below to enable that.

Step 1: Turn on Emails

Go to & turn on Customer Emails for failed payments.

Step 2: Configure URL

Click on the eye icon and paste in the URL where you have your Subscription Portal embedded.

Done! You're all set. Now when a customer has a failed payment, they'll receive an email with a link to update their payment information.

https://dashboard.stripe.com/settings/billing/automatic
Turn on email on Stripe Dashboard
Configure email link on Stripe Dashboard