Set up Cancellation Feedback

How to gather cancellation feedback

A great way to improve your product and service is to figure out why customers leave. Billflow makes it super easy to get feedback when a customer chooses to cancel their subscription.

Enable Cancellation Feedback

Here's how to enable that on the Customer Portal:

Make sure you have turned on Enable cancellation and Ask for cancellation reason from the billing page editor.

Cancellation Options on dashboard

With these enabled, when your customers select the cancel action, they will see the following pop-up.

Cancelation Feedback pop-up

Show a custom survey on cancellation

Using the handleResponse option and the Typeform modal embed, you can show a survey to users on cancellation to learn more about why the cancelled. Check out the example!